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Optimize your call center staffing with Lumo Foresight

Posted by Loren Werner on Jul 6, 2021 9:45:00 AM

As travel ramps back up, and past data is not a great indication of the future, workforce planning is tougher than it used to be. Models that simply use averages of past data to predict future staffing needs no longer work. That's where Lumo comes in: we've created Lumo Foresight, an AI-powered engine that captures trends and predicted disruptions to accurately predict your future staffing needs days to weeks out, reducing over- and under-staffing and helping maintain high customer service levels in these volatile times.

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Tags: forecast, AI, workforce management


Flight delayed on a nice, sunny day? Lumo's GDP predictions are now available through APIs

Posted by Hamsa Balakrishnan on Feb 25, 2020 1:04:00 PM

It's sunny as you look out the airplane window, you check the weather at your destination and all looks great too, but the pilot says you're waiting for clearance from Air Traffic Control to take off. What gives?

Several factors limit the rate at which flights can land safely at an airport, including visibility, wind gusts and wind direction, cloud ceilings, on so on. The Air Traffic Control system in the United States manages these conditions through Ground Delay Programs (or GDPs). During a GDP, flights headed to an airport with reduced landing capacity are held on the ground at their origin airport (hence the term ground delay). This prevents flights from taking off too early and queuing in the air near the airport, which is more expensive and less safe.

Lumo's machine learning algorithms predict GDPs and their impact on flight delays.

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Tags: machine learning, forecast, API, airlines


Worried about that connecting flight? We crunched the numbers so you don't have to.

Posted by Bala Chandran on Jan 29, 2020 12:15:00 PM

I see you – leaning halfway out of your seat before the plane lands so you're ready to grab your bag and sprint to make your connecting flight – and I'm here to tell you it's going to be ok. Lumo is here to help.

At Lumo, we recognize that not all delays are created equal. A 30-minute delay on a nonstop flight may not matter much, but could be the difference between making your connection or not on a connecting itinerary.

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Tags: machine learning, probability, forecast, API, insurance


Travel smarter with the Lumo map

Posted by Bala Chandran on Jan 20, 2020 1:39:58 PM

We released the Lumo map last year, but it's worth re-upping given all the delays we've been having globally. From winter delays in Chicago to  disruptions caused by volcano Taal in the Phillippines to delays caused by the fires in Australia, it's hard to keep up with all global events that could delay your flight. Luckily, you've got Lumo – a quick look at the Lumo map tells you the state of delays right now, as well as delays expected over the next 48 hours. Just click on the map icon on the top right of the page and view the Lumo Index by airport to help you plan your trip better. We keep track of everything from weather disruptions to airline waivers to Air Traffic Control restrictions to keep you updated on what to expect.

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Tags: forecast, data, map


Lumo’s 2018 Holiday Travel Forecast

Posted by Hamsa Balakrishnan on Dec 18, 2018 5:39:00 PM

It’s shaping up to be another busy holiday travel season, with 45.7 million passengers expected to travel on US airlines between December 20 and January 6.

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Tags: holiday, forecast


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