Last Updated on March 13, 2018.

The website thinklumo.com (the "Site") is brought to you by Resilient Ops, Inc. ("Resilient Ops," "we," "us," or "our"). This privacy policy provides information about our policies and procedures regarding the collection, use and disclosure of personal information received through the Site or otherwise from individuals who utilize our services (the "Privacy Policy"). This Privacy Policy is incorporated into, and is part of, our Terms of Use which govern your access to the Site and your use of the Site and/or Services (as defined below and in the Terms of Use) made available on or through the Site, or through our Application Programming Interface ("API"). Unless otherwise defined herein, capitalized terms shall have the meaning assigned to such terms in the Terms of Use.

If you have comments, suggestions, questions or concerns about our Privacy Policy, please contact us at info@thinklumo.com.

    1. Information You Provide To Us. In order for us to assist you to track the status of or obtain delay predictions for your flight (the "Services"), you will first need to sign up for the Services by providing us with the following contact information: your first and last name, your email address, and optionally, your mobile telephone number. You can provide us this information by completing an online form posted on the Site. If you wish to access our Services through the API, you may request an authentication token by sending an email to info@thinklumo.com with your name and email address. Alternatively, your employer or other authorized third party such as a travel management provider may provide us with your information with your consent. Once you have signed up, we currently provide you with five ways to provide us with your travel itinerary, including, (1) inputting your travel itinerary directly on the Site, (2) emailing us a copy of your travel itinerary by forwarding the itinerary confirmation provided by your airline carrier or travel agent to trips@thinklumo.com, (3) emailing trips@thinklumo.com with enough information about your itinerary, such as departure and arrival airport, airline, flight number, and departure date, to identify a flight or set of flights, (4) by granting us access to your itinerary information from third parties such as your employer, a travel management company, or an itinerary management service, or (5) by making a call to our API to begin tracking your flight. If you contact us by email, we may keep a record of your contact information and correspondence, and may use your email address, and any information that you provide to us in your message, to respond to you and provide our Services.
    2. Text Messaging. We can only communicate with you by text message if we have your express consent. If you would like us to send you alerts about your flight status by text message, we will ask for your permission to do so. Please be advised that standard text messaging rates may apply as provided in your wireless plan and you will be responsible for all charges incurred from your mobile carrier for such communications. You may revoke this consent at any time by following the link in any incoming text message we send you or by sending an email to info@thinklumo.com.
    3. Information We Collect About Your Interaction with the Site. We collect additional information about your interaction with the Site without identifying you as an individual ("Anonymous Information") by using cookies or other automated technologies on the Site as described in the section titled "COOKIES AND LOG DATA" below. For example, we receive certain standard information that your browser sends to every website you visit, such as your IP address and information about your browser and operating system, access times, and referring website address. We may use Anonymous Information for any purpose in our discretion. For clarity, Anonymous Information means information that is not associated with or linked to your personal information and does not permit the identification of individual persons.
    1. How We May Use Your Information. We may use the information we collect from and about you on the Site or otherwise (collectively, "Information") for any of the following purposes: (i) to operate the Site and API to provide the Services; (ii) to respond to your requests and inquiries; (iii) to contact you and to communicate with you about your flight and travel itinerary; (iv) to notify you about important changes to the Site and/or Services, such as updates or revisions to this Privacy Policy or our Terms of Use, security announcements or other similar messages; (v) to review Site usage and operations and to improve the content and functionality of the Site and our Services; (vi) to provide you with information and materials about our Services; (vii) to address problems with the Site and/or Services; (viii) to protect the security or integrity of our Site and/or Services, our customers, and our business, or (ix) to tailor the Site to your and other individuals’ needs.
    2. How We May Share Your Information. We will not sell or lease your Information to any third party. Except as otherwise expressly provided in this Privacy Policy, Resilient Ops will only share your Information: (i) as required by law or regulation or as we believe in good faith that disclosure of such personal information is reasonably necessary to: (1) satisfy any applicable law or regulation, (2) to respond to claims and/or to comply with a judicial proceeding, court order or legal process served on us, (3) to protect and defend our rights or property, and/or the rights or property of our customers, or third parties, as permitted by law, (4) to detect, prevent or otherwise address fraud, security or technical issues; or (5) to enforce our Terms of Use; and/or (ii) with our service providers that provide certain services to maintain and operate the Site and/or Services and those service providers will be permitted to obtain only the Information they need to deliver their service(s). As with any other business, it is possible that in the future we could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the Information, but would continue to be bound by this Privacy Policy unless and until it is amended.
  3. WE USE WORLDMATE TO HELP PROCESS ITINERARY INFORMATION. We have partnered with a third party service provider called Worldmate Inc. ("Worldmate") to allow us to process your itinerary efficiently and provide you with our Services. When you send your flight itinerary to trips@thinklumo.com, it is automatically sent to Worldmate for processing before certain Information contained in your itinerary is sent to us. Worldmate will only have access to the information that you forward to the trips@thinklumo.com mailbox and will use any such information for the purposes of providing services to us. In addition, Worldmate may aggregate non personally identifiable information, and may share the aggregated information with third parties. We encourage you to read Worldmate’s privacy policy by clicking the following link:

    Worldmate's Privacy Policy: https://developers.worldmate.com/terms.php

  4. WE USE TWILIO TO SEND TEXT MESSAGES. We have partnered with a third party service provider called Twilio ("Twilio") to deliver text messages to alert you about changes in delay predictions to your flights. When we detect a change to your flight status or delay information, we send a message to Twilio, who then relay that message to you via a text message to your phone. We encourage you to read Twilio’s privacy policy and terms of use by clicking the following links:

    Twilio’s Privacy Policy: https://www.twilio.com/legal/privacy/
    Twilio’s Terms of Use: https://www.twilio.com/legal/tos

  5. SECURITY OF YOUR PERSONAL INFORMATION. We have implemented reasonable technical and organizational measures designed to deter unauthorized access to and use, destruction of, modification of, or disclosure of personally identifiable information we collect via the Site. Regardless of the precautions taken by us or by you, no data transmitted over the Internet or any other public network can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us and you provide all personally identifiable information via the Site at your own risk.
    1. Tracking Technologies. Unique identifiers such as cookies (which are small text files stored locally on your computer that help store user preferences and may be html files, Flash files or other technology), web beacons or clear gifs (which are small pieces of code placed on websites used to collect advertising metrics, such as counting page views, promotion views, or advertising responses), tags, scripts or similar technologies (collectively referred to as "Tracking Technologies") may be used by Resilient Ops and our marketing, analytics or other service providers to understand Site usage, help customize our content, offerings or advertisements on the Site, personalize your experience on the Site, analyze trends, and for other purposes related to our management and administration of the Site. Certain browsers have a "do not track" feature that allows you to tell websites or applications that you do not want to have your online activities tracked. Please consult the "Help" section of your browser for more information. At this time, we do not respond to browser "do not track" signals, but we do provide you the option to opt out of internet based advertising. To learn more about internet based advertising or to opt-out of internet based advertising, please visit the Network Advertising Initiative website and the Digital Advertising Alliance website. Please know that certain areas and features of our Site may be affected by turning off Tracking Technologies and you should be aware that disabling cookies or similar devices might prevent you from accessing some of our content or experiencing certain features as designed.
    2. Log Files. Log data collected on web servers supplies us with aggregate information about the number of visits to different pages on our Site. We use such aggregate information to improve access to our content based on our visitors’ browsers and operating system types to make our content available to as many users as possible. We do not link the "log data" collected to personally identifiable information submitted by users in connection with their use of the Site. This Privacy Policy covers the use of Tracking Technologies by Resilient Ops and does not cover the use of cookies or other technologies by any advertisers. Some of our third-party service providers may use cookies on our site but we have no access to or control over these cookies. For example, Shopify uses both session and persistent cookies and tokens.
    3. Analytics Partners. Resilient Ops works with analytics partners to improve our insight into your use of the Site and to improve quality of our Site and Service, and the relevance and frequency of the content you receive via the Site ("Analytics Partners"). Our Analytics Partners use a variety of techniques to collect de-identified, non-personal information about your visit to our website, such as session and persistent cookies, web-beacons, and other tracking technologies. These techniques are discussed in the section titled "Tracking Technologies" above. In order to make sure you understand how our Analytics Partners handle your information and how they interact with our Site or Services, we’ve listed each of our Analytics Partners below, explained what they do, and shared hyperlinks to their terms of use. You should visit these pages, as Resilient has no ability to control or monitor our Analytics Partners’ data collection or data use practices:
  7. THIRD PARTY ADVERTISING/PRODUCTS. You may be presented with an option on our Site to receive certain information and/or marketing offers directly from third parties or to have us send certain information to third parties or give them access to it. If you choose to do so, your Personal Information and other information may be disclosed to such third parties and all information you disclose will be subject to the third-party privacy policies and practices of such third parties. In addition, third parties may store, collect or otherwise have access to your information when you interact with their Tracking Technologies, content, tools, apps or ads on our Site or link to them from our Site or through our Service. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review such third-party privacy policies and practices of such third parties prior to requesting information from or otherwise interacting with them.
  8. LINKS TO OTHER SITES. Our Site may contain links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other sites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit. Please be aware that the terms of our Privacy Policy do not apply to these third-party websites.
  9. CHILDREN UNDER 13. This Site is not intended for, or designed to attract, children under the age of 13 and as such, we do not intentionally gather information from individuals who are under the age of 13. Upon notification that a child under 13 has provided us with personally identifiable information, we will delete the child’s personally identifiable information from our records.
  10. CALIFORNIA USERS/VISITORS. California Civil Code Section 1798.83 permits users who are California residents and who have provided us with "personal information" (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes. If you are a California resident, you may contact us by writing to: Resilient Ops, Inc.. 4 Albamont Rd Winchester MA 01890.
  11. CANADIAN USERS/VISITORS. Canadian citizens, except under circumstances defined by law, are entitled to access their own personal information collected by Resilient Ops by writing to: Resilient Ops Inc., 4 Albamont Rd Winchester MA 01890. We may ask you to pay an administrative fee for accessing or copying your personal information, but will inform you of the anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the personal information about you that we have collected is incomplete or inaccurate, we will correct the information upon verification of the omission or error and of the identity of the person requesting the change. If you wish to request additional information about our information management, or would like us to access, correct or have us investigate any matters in relation to your personal information, please contact us.
  12. NOTICE TO VISITORS OUTSIDE OF THE UNITED STATES. You should be aware that the United States and other countries have not harmonized their privacy regulations. Because Resilient Ops and its servers are located in the United States and our services are directed towards the United States market, our Privacy Policy has been prepared to comply with applicable United States regulations. By accessing and/or using the Site and/or Services and providing personal information to us via the Site, you consent to the processing of your personal information as described in this Privacy Policy and you agree to the level of privacy protection set out in this Privacy Policy.
  13. CHANGES TO THIS PRIVACY STATEMENT. Each time you use the Site, the current version of this Privacy Policy will apply. When you use the Site, you should check the date of this Privacy Policy (which appears at the top of this Privacy Policy) and review any changes since the last version. You can always refuse to accept any changes to our privacy policy by terminating your use of the Site and/or Services. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. Continuation of your use of the Site and/or Services shall be considered acceptance of the change in the Privacy Policy.
  14. HOW TO CONTACT US. If you have any questions about our Privacy Policy, please contact us by one of the following options:

    By email: info@thinklumo.com
    By phone: (781) 369-5567
    By mail: Lumo, 4 Albamont Rd Winchester MA 01890.