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Optimize your call center staffing with Lumo Foresight

Posted by Loren Werner on Jul 6, 2021 9:45:00 AM

As travel ramps back up, and past data is not a great indication of the future, workforce planning is tougher than it used to be. Models that simply use averages of past data to predict future staffing needs no longer work. That's where Lumo comes in: we've created Lumo Foresight, an AI-powered engine that captures trends and predicted disruptions to accurately predict your future staffing needs days to weeks out, reducing over- and under-staffing and helping maintain high customer service levels in these volatile times.

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Tags: forecast, AI, workforce management


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